When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I had to disconnect the call because the lack of common sense and knowledge having to explain again what was already scheduled and notated. The 1st rep Kim left me on hold for 15 mins waiting on Supervisor Hayley, I had disconnected and while I was on hold again the 1st rep called back with Hayley on the phone, again I had to explain what happened again now I am frustrated and the notes should have been plain and clear from 2 days ago, After all that now she have to look at my account and telling me I owe $ 262.66 today, not true!!! She is saying that is what the system is telling her, no my payments arrangement have already been updated and all I needed was to make this one payment and she refused to listed and she kept saying was she understand in which she didn't this is why I have to explain it so a 5 year old can understand. Nope, I called on 08/01/23 and spoke to 3 different reps one being a Supervisor regarding my payment that was not processed on July 29th, each one asked me what the call for. Then the missed payment that was in June was added to my up coming payment on AugI will be making 2 payments resulting in the amount of $ 262.66,my account will be updated at that point. She left the scheduled payment on for July 28th b but stated instead she will move it to July 29th to make sure it goes through, I agreed. I understood, the Rep help with the missed payment. She did explain nicely that I had missed a payment for June instead of monthly it should have been Bi-weekly.
I called on either July 19th or July 20th and spoke to a really nice Rep that understood and had real good common sense. I had scheduled my next payment for July 28,2023 of $131.33. First, I made my payment on June 30th, 2023 for $131.33. I am going to explain it in a way a 5 year old can understand since the Customer Service Reps cant. I have an account with Snap Finance, which turned out to be the biggest and worst mistake ever. The CFPB further alleges Snap Finance's illegal conduct continued in its servicing of those agreements, including misrepresenting consumers' payment obligations and making false threats in collections. On July 19, 2023, The Consumer Financial Protection Bureau (CFPB) sued Snap Finance, LLC alleging that Snap Finance has offered and provided millions of "lease-purchase" and "rental-purchase" financing agreements in ways that have harmed consumers, including through misleading advertisements, insufficient disclosures, and interfering with consumers' ability to understand the terms and conditions of its financing agreements. We are providing a summary of the governments allegations, which have not yet been proven. The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. Government Action: BBB reports on known government actions involving business’ marketplace conduct: CFPB v.
The settlement should not be considered an admission of guilt or a finding of a violation of the law. Under the terms of the settlement, Snap Finance and its affiliates, Snap RTO LLC, Snap Second Look LLC, and Snap Finance Holdings, LLC was ordered to pay $7,300,000 to consumers as cash restitution payments and another $3,150,000 in consumer debt relief. This settles allegations that the business misled consumers about the basics of their contracts, including advertising its rental-purchase agreements and rental-installment contracts as "100-Day Cash Payoffs" when consumers were actually signing a 12-month agreement that included leasing fees equivalent to 152% APR interest.
On May 15, 2023, Snap Finance, LLC entered into a settlement with Pennsylvania's Office of the Attorney General. If the matter is being appealed, it will be noted below. Government Action: BBB reports on known government actions involving business’ marketplace conduct: Pennsylvania AG vs Snap Finance LLC The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.
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